Orders placed withint the EU will get shipped with DPD, DHL or PostNL.

Benelux Dealer Shop

Version: 19-08-2026

These Shipping and Delivery Terms apply in addition to the General B2B Sales and Delivery Terms of Dynamic Bike Care B.V. In the event of any conflict, the General B2B Sales and Delivery Terms shall prevail.

1. Order processing

Orders are normally processed within 2 business days after receipt of payment.

Orders placed and/or paid after 18:00 are considered received for processing on the next business day.

Weekends and official public holidays are not considered business days.

2. Delivery time

The processing time is not a guaranteed delivery time.

The actual delivery time depends on, among other things, the carrier, destination and circumstances during transport.

Delivery times or delivery dates communicated by Dynamic Bike Care are indicative, unless expressly agreed otherwise in writing.

3. Shipping costs

The applicable shipping costs are displayed during checkout or communicated before the order is completed.

The displayed shipping costs apply to standard delivery.

Reasonable additional costs arising directly from incorrect delivery details, an unjustified refusal of delivery or other circumstances attributable to the Dealer may be charged separately.

4. Delivery

Delivery takes place at the delivery address provided by the Dealer when placing the order.

The Dealer is responsible for providing complete and correct delivery details and must ensure that the shipment can be received during usual delivery hours.

Delivery is made to the door of the specified delivery address.

Dynamic Bike Care does not provide for special delivery requirements, internal transport, placement or other additional delivery services, unless expressly agreed otherwise in writing in advance.

5. Transfer of risk

The risk of loss of or damage to the products remains with Dynamic Bike Care until the shipment has been delivered to the agreed delivery address.

The risk passes to the Dealer upon delivery.

 

6. Failed delivery

If delivery cannot take place due to incorrect or incomplete address details, absence at the delivery address, an unjustified refusal of the shipment or another circumstance attributable to the Dealer, reasonable additional shipping, return or redelivery costs may be charged to the Dealer.

7. Inspection and transport damage

The Dealer is expected to inspect the delivery upon receipt for visible transport damage, missing parcels and other immediately observable discrepancies.

Visible transport damage must, where reasonably possible, be reported immediately to the carrier and to Dynamic Bike Care.

Claims relating to transport damage, missing parcels or discrepancies in the delivery should preferably be reported within 5 business days via b2b@dynamicbikecare.com.

Please include the order number, a description of the issue and, where applicable, photographs of the packaging and the products.

8. Partial deliveries

Dynamic Bike Care may, where reasonably necessary, ship an order in multiple parcels or partial shipments.

The Dealer will not be charged additional shipping costs solely because Dynamic Bike Care chooses to ship an order in multiple shipments, unless agreed otherwise in advance.

9. Stock

Dynamic Bike Care does not maintain backorders through the Dealer Shop.

If, in an exceptional case, it becomes apparent after the order has been placed that an ordered product is nevertheless unavailable, Dynamic Bike Care will inform the Dealer and refund the amount already paid for the unavailable product.

10. Returns

Products may only be returned with the prior approval of Dynamic Bike Care.

Refunds are only issued for returns that have been approved in advance by Dynamic Bike Care. After receipt and inspection of the returned items, the amount eligible for refund will be refunded within 10 business days via the original payment method.

Return requests and return registration can be submitted via:

b2b@dynamicbikecare.com

Dynamic Bike Care B.V.
Lulofsstraat 55, unit 25
2521 AL Den Haag
The Netherlands